Technical Support and Help Desk | NYC | Vodchits Innovations

Technical Support and Help Desk

Computer operations occupy an outstanding part of the working day in the vast majority of modern companies and organizations. Whether you run a home office or rent a three-floor luxury office in downtown Manhattan, your company’s performance significantly depends on the operation of computer and network equipment, hardware, and software of varying complexity and purpose. Do you happen to face technical problems, errors, or other issues? Don’t worry! IT help is here with professional technical support and a help desk available around the clock.

IT Support Options for Business

As our life in general and offices, in particular, were rapidly saturated with computer equipment, users began to experience difficulties working with it. The computer hangs, system failures occur, network issues arise, the Wi-Fi doesn’t work, the printer is not available, something happened to Active Directory, or you may have general questions regarding the software, hardware or network, and so on and so forth. Our years of experience show that this list can be impressively long and continued for a very long time.

Is there a way out of this situation? Is it possible to guarantee acceptable business performance and simplify the lives of your employees? Yes, undoubtedly! You have three major ways to establish IT support for business:

●    Hire a full-time IT support engineer or system administrator in your company team. Such a way should solve all questions and cover all IT needs on a turnkey basis. You can count on always available IT support, and your tasks will be solved instantly. However, it is worth remembering that specialists of this qualification are not cheap for the company’s budget. For small or medium businesses, sometimes they promise very heavy expenses. It is also possible that you would have to take care of regular advanced training and studying new technological solutions for such specialists in the interests of the company.
●    Find a reputable IT contractor and sign a service contract with that company. This is so-called Managed IT Services. In essence, this is IT outsourcing based on the transfer of your company’s IT business processes to an outsourcing company with competence in the field of information technology and technologies in general. Such an approach guarantees a certain level of service and guaranteed satisfaction of your IT needs in the time specified in the contract or service plan. For example, from 9 am to 6 pm 5 days a week, or from 8 am to 8 pm 6 days a week, as agreed. To protect their interests, companies can sign an SLA agreement or NDA agreement. This option has excellent financial performance and the most beneficial for businesses. IT support services are provided to you in return for a monthly subscription fee, which is likely to vary according to the service plan. You do not incur staff costs, regular training, and certification, which are an integral part of the IT world, and at the same time, you are covered in case of problems. It remains only to find a reliable contractor.
●    Finally, find exactly the same reputable IT contractor with competence, and use the Technical Support service, or what is sometimes called On-Demand IT. If you do not have an urgency in solving the problem, then qualified IT guys will be at your service and always ready to provide the utmost support for your call. In this case, however, there are a number of features to keep in mind. For example, services are not always guaranteed and if there is a serious workload, your technical request may not be processed in a timely manner. In this regard, as a rule, you will be asked to set a time or day for troubleshooting. Also, the services themselves are provided at a slightly higher price than in the case of Managed IT services, but at the same time, you do not have a monthly subscription fee.

Each option is great for companies and organizations of different sizes, with different circumstances and needs. You have plenty to choose from, taking into account your budget, overall staff qualifications, tasks, and challenges facing your business.

Professional IT Support

No matter which of the technical support options you choose, our company can be a great help to you. If you decide to use the third option and provide IT support on-demand for computer systems, network infrastructure, software, and other technological equipment on the balance of the company – great! Certified Vodchits Innovations Corp IT specialists are at your service.

Our computer support specialists carry a variety of titles such as technical support specialist, information technology specialist (IT specialists), computer technician, and several others and provide technical support for companies and organizations of different sizes, their management, employees, and customers. According to the policy and strategy of our company, all specialists are stimulated and encouraged to do annual training and knowledge enhancement through an annual certification program. In our work, we use accumulated experience, knowledge, software, equipment, and technologies to assist you with the best advice and help possible.

Types of Technical Support

Widely using a variety of technological tools in their work, the modern business faces daily technical issues that require urgent resolution. Don’t panic we are here to troubleshoot and help you with:

Computer Support
Software Support
Operating System Support (Windows, Mac, Linux)
Server Support
Network Storage Support
Network Equipment Support
PBX and Business Telephone System Troubleshoot and Support
CCTV Troubleshoot and Support
Mobile Phones Support
Tablets Support
Printer Support

Our specialists will help to use your equipment and time as efficiently as possible in the interests of your company.