Technical Support and Help Desk

As our life in general and offices, in particular, were rapidly saturated with computer equipment, users began to experience difficulties working with it. The computer hangs, system failures occur, network issues arise, the Wi-Fi doesn’t work, the printer is not available, something happened to Active Directory, or you may have general questions regarding the software, hardware or network, and so on and so forth. Our years of experience show that this list can be impressively long and continued for a very long time.

Is there a way out of this situation? Is it possible to guarantee acceptable business performance and simplify the lives of your employees? Yes, undoubtedly! You have three major ways to establish IT support for business:

●    Hire a full-time IT support engineer or system administrator in your company team. Such a way should solve all questions and cover all IT needs on a turnkey basis. You can count on always available IT support, and your tasks will be solved instantly. However, it is worth remembering that specialists of this qualification are not cheap for the company’s budget. For small or medium businesses, sometimes they promise very heavy expenses. It is also possible that you would have to take care of regular advanced training and studying new technological solutions for such specialists in the interests of the company.
●    Find a reputable IT contractor and sign a service contract with that company. This is so-called Managed IT Services. In essence, this is IT outsourcing based on the transfer of your company’s IT business processes to an outsourcing company with competence in the field of information technology and technologies in general. Such an approach guarantees a certain level of service and guaranteed satisfaction of your IT needs in the time specified in the contract or service plan. For example, from 9 am to 6 pm 5 days a week, or from 8 am to 8 pm 6 days a week, as agreed. To protect their interests, companies can sign an SLA agreement or NDA agreement. This option has excellent financial performance and the most beneficial for businesses. IT support services are provided to you in return for a monthly subscription fee, which is likely to vary according to the service plan. You do not incur staff costs, regular training, and certification, which are an integral part of the IT world, and at the same time, you are covered in case of problems. It remains only to find a reliable contractor.
●    Finally, find exactly the same reputable IT contractor with competence, and use the Technical Support service, or what is sometimes called On-Demand IT. If you do not have an urgency in solving the problem, then qualified IT guys will be at your service and always ready to provide the utmost support for your call. In this case, however, there are a number of features to keep in mind. For example, services are not always guaranteed and if there is a serious workload, your technical request may not be processed in a timely manner. In this regard, as a rule, you will be asked to set a time or day for troubleshooting. Also, the services themselves are provided at a slightly higher price than in the case of Managed IT services, but at the same time, you do not have a monthly subscription fee.

Each option is great for companies and organizations of different sizes, with different circumstances and needs. You have plenty to choose from, taking into account your budget, overall staff qualifications, tasks, and challenges facing your business.