Managed IT Services
for NYC Small Businesses
Your own senior-level IT department — without the overhead of hiring one. Proactive monitoring, helpdesk support, cybersecurity, and on-site coverage, all under one predictable monthly plan.
Your Own IT Department.
Without the Overhead.
Hiring a full-time IT staff member in New York City costs $70,000–$100,000 per year in salary alone — before benefits, training, equipment, and the reality that one person cannot cover every domain your business depends on. Break-fix IT support (calling someone only when something breaks) leaves you reactive, exposed, and paying emergency rates at the worst possible moments.
Managed IT services is the third model: a proactive, ongoing relationship with a senior-level provider who monitors, maintains, and supports your entire technology environment for a predictable monthly fee — acting as your outsourced IT department without any of the hiring risk or overhead.
At Vodchits Innovations, managed IT is not a helpdesk ticket queue staffed offshore. It is a direct relationship with the senior consultant doing the work — someone who knows your systems, your team, and your business context — available by phone, email, remote session, or in person at your NYC office.
Full-Stack IT Coverage.
One Monthly Fee.
Every managed IT plan from Vodchits Innovations covers the core technology layers your business depends on — not a subset, not a starter package that upsells you into coverage.
Helpdesk & User Support
Remote and on-site support for your team’s day-to-day technology issues — from software problems and printer connectivity to email configuration and device setup. Tickets resolved, not deferred.
Monitoring & Proactive Maintenance
Continuous monitoring of your systems, network, and endpoints for anomalies, performance degradation, and early warning signs. Issues are identified and resolved before your team notices them.
Cybersecurity Baseline
Endpoint protection, patch management, security policy implementation, and threat awareness training. The cybersecurity foundation every small business needs, built into every plan from day one.
Backup & Business Continuity
Backup configuration, monitoring, and regular verification that your data is actually recoverable. A documented recovery plan so a ransomware incident or hardware failure is a recoverable event, not a catastrophe.
Network & Infrastructure
Management of your network equipment, firewall, Wi-Fi, and connectivity — including vendor coordination with your ISP and hardware suppliers. Your network is someone’s responsibility; that someone is us.
IT Strategy & Vendor Management
A senior-level perspective on your technology decisions, software purchases, and vendor relationships. You get advice from someone who understands your business, not a technician reading from a script.
🤖 AI-Augmented IT Management
Modern IT management leverages AI-powered tools for anomaly detection, predictive maintenance, automated patch compliance, and intelligent threat correlation. Your managed IT environment benefits from AI-assisted monitoring that identifies patterns no human can watch in real time — flagging issues earlier and reducing mean time to resolution. This is not a future promise; it is how proactive IT management works in 2026.
Choose Your Managed IT Plan
Per-user, per-month pricing — predictable, scalable, and aligned with how many people in your business actually need IT coverage. Minimum 3 users. No hidden fees.
Essential
Foundational Coverage
Core helpdesk and monitoring for businesses that need reliable IT coverage without complex requirements. The right starting point for teams of 3–8 people.
Small teams (3–8 users) needing reliable day-to-day IT coverage without complex infrastructure requirements.
Business
Full Managed IT Coverage
Comprehensive IT management with priority support, on-site coverage, network management, and vendor coordination. The complete managed IT experience for growing businesses.
Growing businesses (5–25 users) that need comprehensive, proactive IT management with priority response and on-site availability.
Advanced
Strategic IT Partnership
Everything in Business, plus same-day on-site response, advanced cybersecurity, server management, and quarterly strategic IT roadmap sessions for businesses where technology is a competitive advantage.
Established businesses (10–50 users) where IT reliability is business-critical and technology strategy needs a senior-level partner.
Additional servers: +$89/server/mo on Business · +$129/server/mo on Advanced. Hardware, software licenses, and third-party subscription costs are separate and quoted in advance. Work beyond plan scope is billed at $125–$150/hr, always pre-approved. All plans require a 3-month minimum, then month-to-month with 30 days’ notice.
What's Not Included
& Why That Matters
Clear boundaries protect both sides. Everything below is outside the monthly plan scope and is either quoted separately as a project or declined as outside our service model. No ambiguity, no scope creep, no awkward mid-month conversations about what’s billable.
Any work beyond the plan that you do want completed is quoted and approved before it begins — never added to your invoice as a surprise.
Out-of-scope hourly rate: $125–$150/hr depending on complexity, always quoted and pre-approved. Emergency after-hours rate: $175/hr (Advanced plan clients receive priority scheduling).
Senior-Level. Local. Accountable.
Not every IT provider is the same. The difference between a frustrating IT experience and a genuinely reliable one comes down to three things that can’t be replicated by a cheap offshore ticket queue.
You Deal With the Person Doing the Work
When you have an IT issue at 2pm on a Tuesday, you are not submitting a ticket into a queue managed by a dispatcher who assigns it to a Level 1 technician following a script. You are contacting the senior consultant who set up your network, knows your systems, and has context on every device in your office. That relationship — and the accountability it creates — is what makes issues get resolved instead of managed.
On-Site When You Need It
Some problems cannot be solved remotely. A failed switch, a dead workstation, a Wi-Fi dead zone, a new employee setup — these require a physical presence. Vodchits Innovations is NYC-based and available for on-site visits across the metro area. No offshore provider can offer this, and no remote-only MSP will tell you it matters until you’re on hold with a problem that needs hands on a keyboard.
Senior-Level Expertise Across Every Layer
Most break-fix and low-cost managed IT providers employ generalist technicians comfortable with Windows updates, printer issues, and password resets. Vodchits Innovations brings senior-level expertise spanning network infrastructure, server management, cloud platforms, cybersecurity, and business technology strategy — meaning the advice you get on a $50/user/mo plan from a generic provider is fundamentally different in quality from what you get here.
On the “cheaper” question:
Offshore IT support typically runs $30–$60/user/mo. The hidden costs — misunderstandings, resolution delays, the senior technical debt accumulated from bad advice, and the on-site work that eventually has to happen anyway — consistently exceed the apparent savings. NYC small businesses that have experienced both models typically don’t go back.
How Onboarding Works
From first conversation to fully managed in four structured steps — designed to transition your IT environment without disruption to your business.
Discovery Call & IT Assessment (Week 1)
A 30–60 minute conversation about your business, your team size, your current technology environment, and your pain points. No sales script. We assess whether managed IT is the right model for your situation and which plan makes sense — and tell you honestly if it isn't.
Technical Audit & Environment Documentation (Weeks 1–2)
A complete inventory of your devices, network, software subscriptions, user accounts, and security posture. You receive a written summary of what we found, what risks exist, and what the first 30 days of managed IT will address. Nothing moves without your understanding and approval.
Onboarding & Baseline Setup (Weeks 2–3)
Monitoring agents deployed, backup systems verified, security policies enforced, helpdesk access configured, and documentation completed. Your team is briefed on how to reach us and what to expect. Onboarding is completed without disrupting your workday.
Ongoing Management & Monthly Check-Ins
From this point, your IT is proactively managed. Issues are addressed before you notice them. Your team submits support requests and receives real responses. Monthly check-ins keep you informed of what happened, what changed, and what is coming up. Strategy evolves as your business grows.
Who Managed IT Plans Are Built For
✅ Great Fit
- NYC-area small businesses with 3–50 employees and real technology dependence
- Business owners who have dealt with slow, unreliable, or offshore IT support and want something better
- Companies currently paying emergency rates for break-fix IT and spending more than a managed plan would cost
- Teams that want one person to call when anything technology-related goes wrong
- Businesses preparing for growth where IT infrastructure needs to scale without constant disruption
- Companies with compliance requirements (healthcare, legal, finance) that need documented IT policies and security controls
⚠️ Not the Right Fit
- Solo freelancers or 1–2 person businesses with minimal technology needs (on-demand IT support is a better model for you)
- Businesses seeking the lowest price in the market — managed IT at $29/user/mo exists, and it delivers accordingly
- Enterprises with 100+ employees requiring a large NOC team, 24/7 SOC, and enterprise SLAs (we serve SMBs, not enterprise)
- Businesses with existing in-house IT staff seeking supplemental support only (co-managed IT is a different engagement — contact us to discuss)
Everything You Need to Know About Managed IT
What exactly is managed IT services?
Managed IT services means outsourcing the ongoing management, monitoring, and support of your business technology to a dedicated provider — your Managed Service Provider (MSP). Instead of calling an IT person only when something breaks (break-fix model), your MSP proactively monitors your systems, applies updates, manages security, and handles helpdesk requests on an ongoing basis for a flat monthly fee per user.
Think of it as having your own IT department — with senior-level expertise across networking, security, cloud, and support — without the cost or complexity of hiring, training, and retaining IT staff in-house.
How is this different from break-fix IT support?
Break-fix IT is reactive: something breaks, you call someone, they fix it, you pay an hourly rate, and the cycle repeats. There is no proactive monitoring, no maintenance schedule, no documentation of your environment, and no accountability between incidents.
Managed IT is proactive: your systems are continuously monitored, maintained, and updated. Issues are caught and resolved before they become outages. You have a documented environment, a defined support relationship, and a predictable monthly cost regardless of how many issues occur. For most small businesses with 5+ employees, managed IT costs less per year than the accumulated emergency break-fix bills — and results in significantly less downtime.
What does "per user, per month" pricing mean?
Per-user pricing means your monthly fee scales with the number of employees using IT services, not the number of devices or a flat rate that doesn’t reflect your actual size. A business with 5 employees on the Business plan pays 5 × $229 = $1,145/mo. A business with 12 employees pays 12 × $229 = $2,748/mo.
This model is standard across the MSP industry because it aligns the provider’s cost with the actual workload — more users means more support tickets, more devices to manage, and more monitoring endpoints. It also means your IT budget scales naturally as you hire, without renegotiating your contract.
What happens when I have an IT emergency outside business hours?
Standard plan support covers business hours (Monday–Friday, 9am–6pm EST). For after-hours and weekend emergencies, Vodchits Innovations is reachable by phone — true emergencies (full outages, ransomware incidents, critical system failures) are responded to as quickly as possible regardless of the hour, as these situations directly affect your business continuity.
Formal after-hours support SLAs are available at $175/hr for all clients. Advanced plan clients receive priority scheduling for after-hours situations as part of the plan’s premium support tier.
Do you provide on-site support?
Yes — and this is one of the most important differentiators from offshore or remote-only IT providers. Business plan clients receive one included on-site visit per quarter; Advanced plan clients receive same-day on-site response and unlimited visits within the SLA framework. Essential plan clients can add on-site visits at the standard hourly rate.
On-site coverage is available across the NYC metro area including Manhattan, Brooklyn, Queens, the Bronx, Staten Island, and nearby New Jersey locations. Travel outside this area is available at a travel rate plus hourly.
Is cybersecurity included in managed IT plans?
A cybersecurity baseline is included in every plan — endpoint protection management, patch compliance monitoring, security policy basics, access control, and backup verification. This covers the foundational security posture every small business needs.
Advanced cybersecurity services — SOC monitoring, SIEM implementation, penetration testing, compliance frameworks, and incident response beyond the first two hours — are separate services available from Vodchits Innovations’ Cybersecurity category. Many managed IT clients add cybersecurity services as their business grows or their compliance requirements increase.
What does the onboarding process look like?
Onboarding takes two to three weeks and involves four phases: a discovery call to understand your environment, a technical audit documenting all systems and identifying immediate risks, a setup phase where monitoring and security baselines are deployed, and a brief team communication so your staff knows how to reach IT support and what to expect.
The process is designed to be non-disruptive — it does not require downtime or system migrations. By the end of week three, your environment is fully under managed monitoring and your team has direct helpdesk access.
Can I start with one plan and upgrade later?
Yes. Many clients start on the Essential plan to establish a clean baseline and monitoring foundation, then upgrade to Business as their team grows or as they see the value of priority support and on-site coverage. Plan upgrades take effect at the start of the next billing cycle — no renegotiation, no new onboarding process, no lost history.
Services That Complement Managed IT
Managed IT works best alongside Vodchits Innovations’ broader capabilities. These four services are the most common additions for managed IT clients.
Cybersecurity Services
Advanced security beyond the managed IT baseline — SOC, SIEM, penetration testing, and compliance.
On-Demand IT Services
One-time IT support without a subscription — for businesses not ready for a managed plan.
Digital Marketing Packages
SEO, AIO/GEO, Google Ads, and website management — the marketing equivalent of managed IT.
Cloud Solutions
Cloud migration, Microsoft 365 / Google Workspace setup, and cloud infrastructure management.
Stop Reacting to IT Problems.
Start Preventing Them.
The first conversation is free and there’s no obligation. We’ll tell you honestly whether managed IT is the right model for your business — and if it is, exactly what it would cost and cover.
NYC-based · On-site available · Senior-level · No lock-in contracts